Training & Coaching services

Property Management Foundations

A foundational and must-have training program covering essential property management skills, ideal for new hires or teams needing a refresher Topics include curb appeal, leasing, marketing, resident relations and property operations best practices. Through just a few discovery calls, clients come away with a completely customized training program taught by Michelle through one or more mediums depending on what works best for each client.

class packages from $2,000

From Good to Great – Leadership & Communication Excellence

This specialized workshop focuses on developing critical soft skills such as leadership, conflict resolution, and communication. These are the too-often overlooked skills that make or break managers success. Let’s face it, they got the job because they know how to do it. But now they have to lead a team of people, interact with investors and stakeholders and keep our Residents happy with their home. This course is ideal for Property and Service Managers, Regional Managers, team leads, and anyone transitioning into a leadership role.

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Software Implementation & Mastery

Tailored training on RealPage, and other property management software, from initial setup to advanced functionality. How your software is set up on the backend is critical to the whole operation. Next, teaching our teams how to use the software is the next critical component to getting full value out of your platforms. This service will help you trust your data and trust that your best practices are built into your processes. Michelle will help streamline processes, optimize reporting and data management, and increase overall productivity.

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Sales and Leasing Best Practices

This specialized 6-hour hands-on workshop drills down on every aspect of the leasing cycle. It is ideal for site team members, including Leasing Consultants, Property Managers, Assistant Managers, and anyone who wants to learn the ins and outs of property management sales and lease more apartment homes.

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How to Ace Your Mystery Shop

This 3-hour hands-on workshop is designed to prepare your teams to ace their mystery shop each and every time, thereby instilling the critical habits necessary for sustained long-term success. Each component of a mystery shop will be trained, including telephone skills, gathering information and identifying needs, touring the community, practicing smart safety precautions, overcoming objections, closing the sale and following up, and lastly, how to answer those loaded Fair Housing questions.

This course is ideal for site team members including Leasing Consultants, Property Managers, Assistant Managers, and anyone that wants to ensure consistent, quality interactions with customers.

Ask Michelle about creating a custom shopping report tailored to fit your best practices and cover your company’s hot buttons!

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