Training & Coaching services

 PROPERTY MANAGEMENT “MASTERING THE BASICS” SERIES

A foundational and must-have training program covering essential property management skills, ideal for new hires or teams needing a refresher.  Topics include curb appeal, leasing, marketing, resident relations and property operations best practices.  Through just a few discovery calls, clients come away with a completely customized training program taught by Michelle through one or more mediums depending on what works best for each client.

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From Good to Great – Leadership & Communication Excellence

Michelle’s Most Requested!

This specialized workshop focuses on developing critical soft skills such as leadership, conflict resolution, and communication.  These too-often overlooked skills make or break managers success. Let’s face it, they got the job because they know how to do it. But now they have to lead a team of people, interact with investors and stakeholders and keep Residents happy with their home. This course is ideal for anyone managing others or transitioning into a leadership role.

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Software and systems training

 Tailored training on RealPage, Entrata, YARDI and other property management software, from initial setup to advanced functionality. How your software is set up on the backend is critical to the entire operation. Teaching our teams how to use the software is the next step in getting full value out of your platforms. This service will help you trust your data and ensure that your best practices are built into your processes. 
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Sales and Leasing workshops

One of Michelle’s faves!
Her high-energy, super interactive specialized sales and leasing workshops drill down on every aspect of the leasing cycle. It is ideal Leasing Consultants, Property Managers, Assistant Managers, and anyone who wants to learn the in’s and out’s of property management leasing, and ultimately be able to close more leases or sell more homes.
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How to Ace Your Mystery Shop

 This hands-on workshop is designed to educate sales teams on the entire leasing process from the eyes and perspective of the Mystery Shopper and the Mystery Shop Report itself.  We dive into each component of the shop, including telephone skills, gathering information and identifying needs, touring the community, smart precautions, overcoming objections, closing the sale, following up, and lastly, how to answer those loaded Fair Housing questions.  
This course is ideal for site team members including Leasing Consultants, Property Managers, Assistant Managers, and anyone that wants to ensure consistent, quality interactions with customers.
Ask Michelle about creating a custom shopping report tailored to fit your best practices and cover your company’s hot buttons!
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